Operational Resilience Is the New Compliance Battleground for Tech Firms
Operational resilience is no longer a concept reserved for banks and critical infrastructure. It is rapidly becoming a core expectation for technology companies of all sizes.
Customers, regulators and insurers now expect organisations to demonstrate not just prevention, but the ability to continue operating during disruption.
What Operational Resilience Really Means
Operational resilience focuses on:
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Identifying important business services
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Understanding dependencies (people, systems, suppliers)
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Setting impact tolerances
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Testing disruption scenarios
This goes far beyond disaster recovery plans.
Why Tech Companies Are Exposed
Technology firms often rely on:
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Cloud providers
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SaaS platforms
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Remote workforces
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Third-party developers
A single failure can cascade quickly without visibility or planning.
Board Accountability Is Increasing
Regulators increasingly expect boards to:
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Approve resilience strategies
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Challenge assumptions
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Evidence testing and lessons learned
This is a governance issue, not an IT exercise.
